CLIENT
Industry / Sector: Telecommunications
Size: Large workforce with expatriate employees
Location: Ghana
THE CHALLENGE
Understanding the requirements and the need to provide all required documentation is key to a successful work permit renewal process. Limited knowledge of these requirements can significantly hinder progress and increase turnaround time, which in turn may lead to client dissatisfaction. A similar challenge was encountered during the renewal process for an expatriate, where incomplete documentation delayed the application.
OUR APPROACH
As a company dedicated to ensuring client satisfaction through all our work processes, we engaged directly with the expatriate to clearly explain the GIS requirements and the importance of complete documentation. The team provided step-by-step guidance on assembling the necessary documents and supported the client throughout the process. By leveraging EPL’s in-depth understanding of immigration procedures and established working relationships with GIS officials, the team ensured that the process moved forward smoothly and efficiently.
IMPLEMENTATION
To ensure a seamless and hassle free process, we collected, reviewed, and verified all the expatriate’s documents to ensure completeness and compliance before submission. The complete residence permit application was then submitted to GIS on behalf of the client. Throughout the process, the team maintained close communication with GIS officials to monitor progress and promptly address any queries or clarifications, ensuring that the application moved smoothly through the approval stages.
RESULTS
The residence permit was successfully in record time, within the stipulated 2 month period given by the Ghana Immigration Service, This timely issuance prevented any potential compliance issues and allowed the expatriate to continue their duties without interruption. The client expressed appreciation for the swift turnaround, highlighting EPL’s professionalism and strong coordination with GIS as key to the successful outcome.
CLIENT FEEDBACK
“I can confirm that I have received my passport with residence permit stamped.
Your team has truly outdone themselves
Thank you”.
KEY TAKEAWAYS
- Effective communication with expatriates/client is vital to resolving documentation challenges early.
- Strong partnerships with regulatory bodies like GIS help streamline standard processes and reduce turnaround times.
- Active engagement and thorough documentation practices safeguard compliance and ensure smooth business operations.
NEXT STEPS
As the premier HR and Business Consultancy firm, we continue to support organizations in managing expatriate work and residence permits efficiently. By combining regulatory expertise with strong institutional relationships, we help clients reduce compliance risks, speed up approvals, and ensure a seamless onboarding process.
Contact us for all you immigration process and be guaranteed of an efficient process which is highly satisfactory .
